FAQ

Questions. Answers. Very efficient of us.

Where is Geranium?

You can currently find us at 259 Rundle Street, Adelaide.

Google 'Geranium Shop Adelaide' to see our current opening hours.

And yes, there is more Geranium coming. Our new flagship store is opening at the Adelaide Central Market.

Do you have a physical store?

Very much so.

Come in. Touch things. Pick things up. Put them down. Pick them up again. Ask us what on earth you buy for the person who has everything.

We live for this.

Can I Click & Collect?

Absolutely. Choose Click & Collect at checkout and we’ll let you know when your order is ready.

Please wait for your ready for collection email before making the trip.

Collection is from:

Geranium
259 Rundle Street
Adelaide SA

Bring your order confirmation with you and we’ll take it from there.

Do you ship Australia wide?

Yes.

We send Geranium goodness all over Australia using Australia Post.

Standard and Express Post options are available at checkout.

How much is shipping?

Standard shipping is a flat $15 Australia wide.

Spend $150 or more and standard shipping is on us.

A small financial reward for excellent shopping behaviour.

How quickly will my order be sent?

We aim to dispatch orders within two business days.

Once your parcel is on its way, we will email your tracking details so you can watch its journey with a perfectly reasonable level of enthusiasm.

Do you offer Express Post?

Yes.

Choose Express Post at checkout if patience is not currently one of your strengths.

Can I track my order?

Absolutely.

Once your order has been dispatched you will receive an email containing your Australia Post tracking information.

What if something I ordered is actually out of stock?

Technology is marvellous right up until it isn't.

Very occasionally, our stock count and actual stock may disagree.

If that happens, we will contact you as quickly as possible and arrange an alternative, a refund for the unavailable item, or a refund of the order if appropriate.

No disappearing into the internet abyss.

Can I return something?

For a change of mind purchase, we happily accept eligible full priced items returned unused, unworn and in original condition within 14 days of purchase.

For online orders, return postage for a change of mind return is your responsibility.

Contact us at hello@geraniumshop.com.au before returning anything and we will tell you where to send it.

Can I return a sale item?

Sale items are not eligible for a return or exchange simply because you have changed your mind.

Your rights under Australian Consumer Law still apply if an item is faulty or otherwise fails to meet a consumer guarantee.

What if my order arrives damaged or something is wrong?

Oh no.

Email hello@geraniumshop.com.au with your order number and a photo of the issue and we will sort it out.

Your rights under Australian Consumer Law apply.

Do you ship internationally?

We don't currently ship internationally.

Do you have gift cards?

Geranium gift cards are an excellent solution for the person who is impossible to buy for but has impeccable taste.

Please email us. 

How do I contact Geranium?

Email us at hello@geraniumshop.com.au or send us a message on Instagram or Facebook.

We are a small independent business rather than a mysterious call centre in an undisclosed location, so occasionally we may be serving customers, unpacking boxes or attempting to find where someone put the scissors.

We will get back to you