Postage and Returns

Getting the good stuff from us to you.

SHIPPING WITHIN AUSTRALIA

We ship throughout Australia with Australia Post.

Standard shipping: $15

Free standard shipping on orders of $150 or more

Express Post is available at checkout for an additional charge.

DISPATCH TIMES

We aim to dispatch your order within two business days of receiving it.

Once it leaves Geranium HQ, you will receive an email with Australia Post tracking details.

Then it is over to Australia Post and your refreshing skills.

DELIVERY TIMES

Delivery times depend on your location and the shipping option selected at checkout.

Australia Post delivery estimates are just that: estimates.

If you need something urgently, Express Post is your best bet.

TRACKING

Once your parcel has been dispatched, we will email you your tracking number.

If the tracking information says your parcel has been delivered but your parcel disagrees, please contact Australia Post first and then get in touch with us if you need further help.

CLICK & COLLECT

Prefer to collect your order? Choose Click & Collect at checkout. It’s free, obviously.

We’ll email you when your order is ready for collection from:

Geranium
259 Rundle Street
Adelaide SA

Please wait until you receive your ready for collection email before coming in.

OCCASIONALLY, TECHNOLOGY LIES

We work hard to keep our stock levels accurate, but very occasionally an item may sell in store at approximately the same moment someone buys it online.

Extremely inconvenient timing.

If something you have ordered is unavailable, we will contact you as soon as possible and offer an appropriate alternative or refund.

CHANGE OF MIND RETURNS

Changed your mind?

It happens.

Eligible full priced items can be returned within 14 days of purchase, provided they are unused, unworn and in original condition with tags attached where applicable.

For online orders, you are responsible for return postage for change of mind returns.

Before sending anything back, email hello@geraniumshop.com.au with your order number so we can provide return instructions.

Approved refunds will be returned to the original payment method.

SALE ITEMS

Sale items cannot be returned or exchanged simply because you have changed your mind.

This does not affect any rights you have under Australian Consumer Law where an item is faulty or otherwise fails to meet a consumer guarantee.

FAULTY OR DAMAGED ITEMS

If something arrives damaged, faulty or significantly different from what you ordered, please email us at hello@geraniumshop.com.au with your order number and photos where appropriate.

We will work with you to resolve it in accordance with Australian Consumer Law.

INTERNATIONAL SHIPPING

We don't currently offer International shipping.

Questions?

Email hello@geraniumshop.com.au.