Postage and Returns
When can I expect my treasures?
We partner with Australia Post to get you treasures from us to you.
We attempt to post out all orders no later than the next business day of receiving your order. Should their be a delay we will notify you via email.
On shipment of your order you will receive tracking details.
Standard postage typically takes 3-to-7 business days. Express post options are available at checkout for an additional fee.
Postage charge on sale items
Free postage on orders over $150 is not applicable for orders including sale items.
The standard postage fee of $15 will apply regardless of the total value of the order.
Fulfilment of your order
Whilst we work incredibly hard to ensure our inventory numbers are correct, occasionally an item that you order may be out of stock. In such a situation we will notify you immediately with an option of substituting in an alternative item, refund of the particular item that is out of stock, or refund of your order in full.
Geranium's return and exchange policy:
We will happily offer return or exchange of any unworn and unused items (tags attached) within 14 days of purchase. For online orders, return postage fees are at the customer's expense.
Sale items are final, and not eligible for refund or exchange.
If you'd like to return your item/s, please email hello@geraniumshop.com.au and we will provide you with return instructions.
All refunds are credited onto the original form of payment.
Should it prove the goods have been used or damaged a refund will not be forthcoming.
Apologies, but returns and exchanges cannot be accepted outside of the 14-day return period.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please note that international shipping times may vary and customers are responsible for any customs duties and taxes.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. Use this number to track your order's status and estimated delivery date.
How do I contact Geranium?
You can contact us at hello@geraniumshop.com.au. We can't wait to hear from you!
I can't decide! It's all so cute! Can I purchase a gift voucher?
Geranium gift certificates are the perfect gift for every occasion! Please contact us directly at hello@geraniumshop.com.au to arrange a voucher.
Thank you for shopping with Geranium. If you have any other questions, please reach out to us. Better yet, visit us in shoppe!
